If the goods arrive faulty
We offer a 12 month no quibble guarantee against failure due to defective workmanship or materials on all goods purchased from Backpackinglight.co.uk. This excludes faults caused by accident, neglect or misuse.

If the goods supplied are faulty within 28 days of purchase, please contact us without delay.

After discussion we may require you to return the goods to us with;
(i) with a copy of the original receipt,
(ii) a note clearly detailing the fault,
(iii) all original packing materials,
(iv) sent via insured recorded delivery. (We cannot accept responsibility for items lost in the post without appropriate insurance)

We will then either fully refund your purchase, inclusive of your additional postage costs, or replace the goods and credit you for your additional postage costs.

If the goods are faulty after 28 days of purchase, please once again contact us without delay and we will discuss the options open to you.

Although every effort is made to ensure a true likeness of product colour, variations can occur when viewed on different computer screens. Therefore we cannot guarantee colours as displayed on your screen.

If the goods develop a long term fault
In the unlikely event of goods becoming faulty after a much longer period of time, please contact us to discuss the problem and see what options are available to you. Different manufacturers offer various length guarantees and we will endeavour to reach a satisfactory conclusion to the problem in your favour without delay.

If you change your mind
If you wish to return goods for a full refund to us (a) which do not fit or (b) you do not like, OR (c) if you wish to exchange them for another size/product, you must send them back to us within 14 days of purchase using insured recorded delivery. (We cannot accept responsibility for items lost in the post without appropriate insurance)

You must ensure the product has not been used in any way, that it is with all original packaging and labelling and enclose a copy of the original purchase receipt.

A full refund for the goods only, will be given less a £6 if initially sent free of charge. (Items which were shipped overseas will be refunded less the original shipping cost.)

A discretional restocking fee of 20% of the value of the goods may be applicable.

In the case of an exchange, there will be an additional £3 or £5 shipping fee, subject to weight.