Postage

It is our policy to deliver goods to you within 2-3 working days of receiving your order, excluding weekends, Bank Holidays and seasonal or high demand busy periods.

UK Mainland Deliveries

Orders under £50 in value are shipped out Royal Mail First Class Recorded delivery at a charge of £3.

Order between £50 and £100 in value are shipped via courier at a charge of £5.

Orders over £100 in value are shipped via courier Free of Charge.

In the case of Advance Orders your credit/debit card will only be processed when the goods arrive in stock and are ready to be packed for despatch.

The actual delivery charge will be shown prior to you confirming your order.

Non UK Mainland Deliveries

Please call/email us for confirmation of delivery method and charges.

Returns

We offer a 12 month no quibble guarantee against failure due to defective workmanship or materials on all goods purchased from Backpackinglight.co.uk. This excludes faults caused by accident, neglect or misuse.

If the goods supplied are faulty within 28 days of purchase, please contact us without delay. After discussion we may require you to return the goods to us, (i) with a copy of the original receipt, (ii) a note clearly detailing the fault, (iii) all original packing materials, (iv) sent via insured recorded delivery. (We cannot accept responsibility for items lost in the post without appropriate insurance)

We will then either fully refund your purchase, inclusive of your additional postage costs, or replace the goods and credit you for your additional postage costs.

If the goods are faulty after 28 days of purchase, please once again contact us without delay and we will discuss the options open to you.

If you wish to return goods for a full refund to us (a) which do not fit or (b) you do not like, you must send them back to us within 14 days of purchase using insured recorded delivery. (We cannot accept responsibility for items lost in the post without appropriate insurance) You must ensure the product has not been used in any way, that it is with all original packaging and labelling and enclose a copy of the original purchase receipt. A full refund will be given less a £5 fee if the order was originally sent to you free of charge.

Although every effort is made to ensure a true likeness of product colour, variations can occur when viewed on different computer screens. Therefore we cannot guarantee colours as displayed on your screen.

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